European Wine Experience

 

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The price of your hamper includes free delivery and insurance to 99% of Australia. Please see below for the few areas where a surcharge may apply.

Delivery Address and Details It is the customer’s (sender) responsibility to ensure that all delivery addresses and details provided to Gourmet Explorer are correct. A business address is recommended, as all hampers must be signed for. Deliveries to PO Boxes are possible. Should we incur additional delivery costs due to inaccurate delivery information provided by the customer, these additional costs will be passed on to the customer. Unless advised to do so, our carriers will not leave hampers at an unattended address. Gourmet Explorer does not take responsibility if damage of any description occurs with a hamper left at an address on your instruction. A card will be left to advise the recipient of attempted delivery; it is then the responsibility of the recipient to arrange re-delivery. Our carriers are not in a position to call prior to every delivery. Any re-delivery charges will be passed on to the customer.

Fresh goods Hampers containing fresh goods are sent by Express (next-day) Courier. Most, but not all, of Australia is covered by this delivery service. If in doubt, please contact us before placing your order.

Delivery Date We will attempt to deliver as close as possible to your requested delivery date. Gourmet Explorer use external carriers and make every possible effort to deliver an order by the date requested. However, there may be unforeseen circumstances or events beyond our control.

Order Cut Off Dates – To ensure deliveries prior to Christmas, order cut off dates for each state will apply: WA, QLD, TAS & NT: 09/12/2011 NSW, ACT & SA: 15/12/2011 VIC 20/12/2011 These dates are as a guide only - cut off dates may change without further notice.

Delivery Times Delivering to certain areas, combined with the seasonal demand on courier and transport companies, at the time of ordering allowance should be made for delivery times as follows: VIC: 1-3 working days NSW, ACT & SA: 2-5 working days WA, QLD, TAS & NT: 6-9 working days Please note that these times may change during peak seasons without further notice. As a guide only, our carriers deliver between 9am and 5pm Monday to Friday only. Our carriers do not deliver Saturday, Sunday or Public Holidays.

Delivery & Handling Charges Gourmet Explorer’s retail prices include delivery to most destinations in Australia. Deliveries to rural WA, rural QLD and the NT may incur a freight surcharge depending on the weight of the hamper/s. This surcharge will be advised at time of order.

Despatch Notification Some of our carriers provide automatic notification of despatch of your hampers. This is sent to you via the email address that you provide at time of order. This notification gives you the consignment note details, which can be tracked online for your convenience.